> One thing we absolutely do not do any more is offer telephone > support. My customers who miss this avenue can thank Windows users > for this. After hearing my support person struggle with Windows > users asking questions like "how do I unzip this file", and even "how > do I set up my computer to connect to the Internet" for a few months, > I said to hell with that.
Sounds like a missed opportunity, I'd ask if they like to pay for remote assistance. -- Keith Hutchison http://balance-infosystems.com http://realopen.org _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives of this list here: <http://support.realsoftware.com/listarchives/lists.html>
