Am 22.04.2006 um 23:56 schrieb Terry Ford:
And I feel pain every time I have to use pre 2005 stuff. :)
Isn't that a little childish for a 59 years older? I and others wrote about comparative advantages of a 4 (four!) year old version.
If you have time you should read a book by Albert O. Hirschman: Exit, Voice, and Loyalty. It's a classic and as such it has its own entry in Wikipedia: http://en.wikipedia.org/wiki/Exit%2C_Voice%2C_and_Loyalty
"Members of an organization, whether a business, a nation or any other form of human grouping, have essentially two possible responses when they perceive that the organization is demonstrating a decrease in quality or benefit to the member: they can exit (withdraw from the relationship); or, they can voice (attempt to repair or improve the relationship through communication of the complaint, grievance or proposal for change) ... Disgruntled customers ask for the manager, or they choose to shop elsewhere."
That is a perfect description for a classic Mac user confronted with the new IDE. What is happening here? No other major Mac product I know ever had such a drastic fall in popularity, perceived quality etc as RB. The Word 6 fiasco came close, but Microsoft quickly realized the problem and moved back.
So what is happening every time you and the usual suspects try to silence the critics? Aren't there any real men in Texas anymore? Are you the list's deputy sheriffs now? I call you the CRI's, the customer relationship idiots (and I don't think you are stupid). Because by silencing the critics you make them choose the alternative and they leave. I am sure that this has already happened and not in a small scale (it's the only explanation for me that a favorite programmer isn't on board anymore but still here) and I can tell you that this not in your best interest.
Hans-Georg _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives of this list here: <http://support.realsoftware.com/listarchives/lists.html>
