On Aug 23, 2006, at 4:39 PM, Scott Crick (Lists) wrote:
I've heard from several users recently of Print Window <http://
www.searchwaresolutions.com/products/printwindow/> who are trying
to print to Fiery RIPs. All of them are getting the same message
from the RIP when printing: "The process 'fierycupsfilter'
terminated unexpectedly on signal 10".
I have access to a Fiery RIP and can reproduce the problem, but the
issue is that I have absolutely no idea what is causing this. The
RIP successfully processes all other print jobs from any other
application I've tried.
When I trace through my print routine in the REALbasic debugger, it
appears to successfully complete. The job spools. It's only after
it's spooled to the RIP that the problem occurs.
Has anyone else had any experience printing to a Fiery RIP from a
RB-made app, and if so, have you seen this problem? Any advice or
suggestions as to where to look would be greatly appreciated.
I haven't tried to print to a Fiery RIP from REALbasic, but in my
experience as a Prepress Operator, I have had the "opportunity" to
deal with a lot of similar issues.
My recommendation for you is to capture the print spool file and try
to process it with another RIP... I have found that the best tool to
use is Adobe Acrobat Distiller using all of the same settings as if
you were sending it to the Fiery RIP. Basically, if you can
reproduce the error (or something similar) in Acrobat, then it is a
problem with the file/REALbasic. Since Distiller is a end-user
application, it provides far better error reporting than a hardware
RIP, and there is a good chance that you could isolate the error. If
you cannot reproduce the error, then it is an issue with the Fiery
RIP and should be reported to Fiery, including the print-spool file
in the bug report, and state which version of Adobe Acrobat the file
correctly distills with.
It might turn out that this is a REALbasic-specific issue, but my
guess is that this might an OS specific issue. In fact, it might be
reproducible with a limited range of operating system versions (such
as OS X 10.3.9 - 10.4.7, but not lower than 10.3.8). So make sure
you report the OS version the spool-file was printed from.
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