Great thoughts and advice!  Thank you!

Mary Luketich wrote:
> Solid advice, Keith. Thanks.
>
> Mary Luketich
>
>
> On Sun, Jul 26, 2009 at 11:18 PM, Keith <[email protected] 
> <mailto:[email protected]>> wrote:
>
>
>     When you say 'webmaster' it makes me think of SysAdmin stuff. I would
>     be really clear from the start what type of support and maintenance is
>     included with your work as this could get sticky later.
>
>     Some of the tasks that goes into hosting a web app (but is usually not
>     in the domain of web developers) can include:
>     - Scaling web, application, db and host servers to handle load (linux,
>     apache, mongrel, mysql, thin, rails, java, etc).
>     - Rotating and monitoring log files for errors and security issues
>     - Keeping up to date on OS patches (e.g., linux package updates like
>     apt-get, yum, etc).
>     - Maintaining the database layer (mysql, postgres, indexes, vacuming,
>     log shipping)
>     - Keeping SSL certificates up to date
>     - Possibly managing DNS, firewall rules, domain registrations
>     - Possibly dealing with email issues
>
>     For example, if you write a rails app and have detailed logging and
>     lots of bugs, and the log files fill the hard drives and crash the
>     server VS the webmaster did not configure log rotate and apache's log
>     files fill the hard drives and crash the server... who is
>     responsible?
>
>     Client does some OS updates and breaks your app server... you could
>     spend a lot of time working on what you may think is your problem, but
>     in fact never was. Do you bill?
>
>     Just some things to think about. I advise being clear (on paper) what
>     type of support you offer and have a few trusted admins that you can
>     refer them to if they ask for system maintenance.
>
>     If it is anything more than a simple home page, or revenue is tied to
>     their site at all, I would keep as much distance as possible and
>     refer.
>
>     Keith
>
>     On Jul 26, 3:17 pm, Holly Fortenberry <[email protected]
>     <mailto:[email protected]>>
>     wrote:
>     > Hi folks,
>     >
>     > Do any of you have "webmasters" (that handle the ongoing
>     maintenance)
>     > that you recommend to clients after you deliver their site or do you
>     > just let your client figure out how to do their own maintenance?
>      Do any
>     > of you maintain sites for your clients after you build their sites?
>     >
>     > Thanks,
>     > Holly
>
>
>
>
> >

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