One thing that I have found with External devices is, sometimes the enclosure goes bad. A faulty power supply in the enclose can cause all sorts of problems. If the drive is no longer under warranty, and if possible, try pulling the drive out of the enclosure and attach it internally, or put it in a different enclosure. Also try cleaning the drive 3 or 4 times in a row, tape drives sometimes get a build-up that a single cleaning will not cure.

Matthew Tevenan <[EMAIL PROTECTED]>

07/25/2000 07:13 PM
Please respond to "retro-talk"

        To:        retro-talk <[EMAIL PROTECTED]>
        Subject:        Re: Hardware Error


If the error occurs when this drive is connected to three different
machines, and you've tried multiple cables and terminators, I'd look toward
a drive problem. However, make sure you've cleaned the drive heads and tried
the drive without the other SCSI device(s). I'm assuming this is built-in
SCSI? If not, make sure you've tried a different card. Try some fresh tapes
in the drive too.

If the drive still fails after swapping out all these variables, you've
isolated the problem to the only variable left--the tape drive. This is a
device error--generated by the device itself.

If you have further problems, please call tech support directly. Our number
is 925.253.3050, and we're open Monday through Thursday 9 to 4 Pacific Time,
Friday 9 to 2:30.


Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation

> From: "David Thornton" <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Tue, 25 Jul 2000 13:30:43 -0500
> Subject: Hardware Error
> I've got Retrospect 4.2 running on a 7100/80, backing up to an HP 1533 DLT
> mechanism in an external enclosure. This drive is used only for a specific
> small backup set on a client machine, and backs up daily with a recycle
> backup weekly. About two or three times weekly, the script will fail with a
> hardware error 203, and ask for a new tape. The log shows the following
> information:
> Device trouble: ≥1-Game Security≤, error 203 (hardware failure)
> Additional error information for device "HP DAT DDS-DC" [0:1],
> Sense > 70 00 04 00 00 00 00 0e 00 00 00 00 44 00 01 00 00 d8
> (HP      |C1533A          |9503)
> The 203 is generally a SCSI related error, but because this error has
> appeared consistently when running this script while the drive was attached
> to three different computers (7100/80, G3/266 desktop, and Server G3/266
> beige), and with numerous different (new) cables & terminators, I'm leaning
> towards the problem being somewhere other than the SCSI chain. Also on the
> SCSI chain is a DLT-2000 that backs up a much larger set of files, and has
> never given a hardware error. Is it possible that the DLT mechanism itself
> is on its way out, or should I keep t-shooting the SCSI chain?
> Thanks in advance for any advice that you can give.
> --
> David G. Thornton
> Graphics Systems Manager •
> CCL Label, Sioux Falls, SD
> e-mail:   [EMAIL PROTECTED]
> Boot, you transistorized tormentor! Boot!
> -- Archibald Asparagus
> --
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