Can you go over how you installed Review Board, and how you upgraded it?

Were there any changes you made to the virtualenv before/after the upgrade?
And are you 100% sure that Apache is running it fully out of that
virtualenv? It looks like it can't find the registrations.

Christian

-- 
Christian Hammond - chip...@chipx86.com
Review Board - http://www.reviewboard.org
VMware, Inc. - http://www.vmware.com


On Tue, Jul 17, 2012 at 2:25 PM, tchap <ondr...@salsitasoft.com> wrote:

> Ah, I am stupid, cut the log message too early, the first one ends with
>
> DistributionNotFound: PIL
>
> Strange, since PIL is installed:
>
> PIL                       - Python Imaging Library
>   INSTALLED: 1.1.7
>   LATEST:    1.1.6
>
> Anyway, I really have no idea what is happening so I am sorry if I am
> posting something completely off :-)
>
> Cheers,
> Ondra
>
> On Tuesday, July 17, 2012 10:49:00 PM UTC+2, tchap wrote:
>>
>> Hi Christian,
>>
>> Thanks a lot for the reply.
>>
>> It's Python 2.7.1, Ubuntu 11.04, using virtualenv for Review Board.
>>
>> I am sorry I didn't check the logs earlier, it of course holds probably
>> the right information. But I still don't know what to do :-)
>>
>> 2012-07-17 22:27:51,890 - ERROR - Error loading authentication backend
>> {ldap|ad|nis|x509}: PIL # get the same for all the backends mentioned
>> Traceback (most recent call last):
>>   File "/var/www/wsgi/reviewboard/**pythonenv/lib/python2.7/site-**
>> packages/reviewboard/accounts/**backends.py", line 526, in
>> get_registered_auth_backends
>>     yield entry.name, entry.load()
>>   File 
>> "/var/www/wsgi/reviewboard/**pythonenv/lib/python2.7/site-**packages/pkg_resources.py",
>> line 1988, in load    if require: self.require(env, installer)
>>   File 
>> "/var/www/wsgi/reviewboard/**pythonenv/lib/python2.7/site-**packages/pkg_resources.py",
>> line 2001, in require
>>     working_set.resolve(self.dist.**requires(self.extras),env,**installer))
>>  File 
>> "/var/www/wsgi/reviewboard/**pythonenv/lib/python2.7/site-**packages/pkg_resources.py",
>> line 584, in resolve
>>     raise DistributionNotFound(req)
>>
>> And then, for all the hosting services, I get
>>
>> ERROR:root:Unable to load repository hosting service github =
>> reviewboard.hostingsvcs.**github:GitHub: PIL
>> 2012-07-17 12:38:52,179 - ERROR - Unable to load repository hosting
>> service github = reviewboard.hostingsvcs.**github:GitHub: PIL
>>
>> Thanks a lot again!
>>
>> Cheers,
>> Ondra
>>
>> On Tuesday, July 17, 2012 8:10:23 PM UTC+2, Christian Hammond wrote:
>>>
>>> Hi tchap,
>>>
>>> Items for that list are generated based on Python modules that are
>>> registered on the system during package installation. These are called
>>> Entrypoints. It sounds like this registration is missing.
>>>
>>> What version of Python are you using, and which OS/distribution?
>>>
>>> Can you scan your reviewboard.log and your web server's log file for any
>>> errors?
>>>
>>> Christian
>>>
>>>
>>>
>>> On Jul 17, 2012, at 4:36, tchap <ondr...@salsitasoft.com> wrote:
>>>
>>> Hello,
>>>
>>> I am having a problem with our Review Board instance. I've upgraded from
>>> 1.6.4 (I think) to 1.6.9 recently, because of the GitHub issue, and trying
>>> to set up repositories correctly to communicate with GitHub, I've
>>> discovered that the Hosted service list is completely empty. How is that
>>> possible? Is it possible that DB is somehow messed up?  And to be honest, I
>>> don't know if there were any items in that droplist before the upgrade, so
>>> I have no idea when it got messed up. Any ideas what to do about it? What
>>> info/dump do you need, do you want me to provide?
>>>
>>> Thanks a lot!
>>>
>>> --
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