Looks like that's the issue. If his old username was x...@x.com, but the new username is x...@y.com, then those are two very different accounts. This is going to happen to anyone who has a new username due to that change.
You never want to delete a user, but what you can do is mark one as inactive. My suggestion is to mark any new account as inactive and rename it. Then take the old account (x...@x.com) and rename the username to x...@y.com, so all the old data is linked. You may then need to re-assign review requests/reviews in the database to the new user. Generally, it's better to use real usernames and not a @domain.com if that domain can change. Does that help? Christian -- Christian Hammond - christ...@beanbaginc.com Review Board - https://www.reviewboard.org Beanbag, Inc. - https://www.beanbaginc.com On Mon, Oct 5, 2015 at 4:08 PM, Yugesh Kambham <yugeshredd...@gmail.com> wrote: > Hi Christian, > > We are using LDAP for login. The only reason why I thought of hostname > change was he was able to see reviews before and not anymore after DNS > change. (as he claim) > > I forgot to mention along with DNS change we changed the LDAP domain so > the user now has two logins > e.g. account with x...@x.com and account with x...@y.com - for both of his > accounts he had reviews associated but when I looked up for those accounts > I don't see any reviews in his dashboard page. I tried to delete user but > reviewboard threw me an warning that "x number of reviews are linked to the > user, are you sure you want to delete user". > > Does this click anything to you? > > -Yugesh > > > On Monday, October 5, 2015 at 4:56:04 PM UTC-6, Christian Hammond wrote: >> >> Hi Yugesh, >> >> None of the review data is tied to a hostname, so I suspect it has >> something to do with the account he's using, since he had to re-log in >> again. >> >> Is there any chance you're using LDAP/AD and the user has logged in using >> an alternate casing of his username?We've since added fixes so that this >> wouldn't create duplicate accounts, but it may be that his old stuff was >> under a "FooBar" username and the new one is under "foobar". >> >> Christian >> >> -- >> Christian Hammond - chi...@chipx86.com >> Review Board - https://www.reviewboard.org >> Beanbag, Inc. - https://www.beanbaginc.com >> >> On Mon, Oct 5, 2015 at 3:52 PM, Yugesh Kambham <yugesh...@gmail.com> >> wrote: >> >>> Hello, we recently had to change DNS name of our reviewboard server. For >>> one of the registered user reviews were gone from his "my dashboard" page >>> since then. He is still a reviewer for few pending reviews but he can't see >>> anything in his "my dashboard" page. Does anyone know what's happening? >>> This didn't happen for all users but only for one user so far. Any help is >>> appreciated. >>> >>> We are using reviewboard v2.0.2. >>> >>> Thanks, >>> Yugesh >>> >>> -- >>> Supercharge your Review Board with Power Pack: >>> https://www.reviewboard.org/powerpack/ >>> Want us to host Review Board for you? Check out RBCommons: >>> https://rbcommons.com/ >>> Happy user? Let us know! https://www.reviewboard.org/users/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "reviewboard" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to reviewboard...@googlegroups.com. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "reviewboard" group. To unsubscribe from this group and stop receiving emails from it, send an email to reviewboard+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
