Christian, Here's the contents of /usr/local/lib/python2.7/dist-packages/ directory,
celery-4.0.2-py2.7.egg > cffi > cffi-1.9.1.dist-info > _cffi_backend.so > concurrent > cpplint-1.3.0-py2.7.egg > Crypto > cryptography > cryptography-1.7.1.dist-info > dateutil > django > Django-1.6.11.dist-info > django_evolution > django_evolution-0.7.6.dist-info > django_haystack-2.4.1.dist-info > django_multiselectfield-0.1.4.dist-info > django_pipeline-1.3.27.dist-info > djblets > Djblets-0.9.4.dist-info > Djblets-0.9.6-py2.7.egg > dns > dnspython-1.15.0.dist-info > docutils > docutils-0.13.1.dist-info > easy-install.pth > easy_install.py > easy_install.pyc > enum > enum34-1.1.6.dist-info > feedparser-5.2.1.dist-info > feedparser.py > feedparser.pyc > futures-3.0.5.dist-info > haystack > idna > idna-2.2.dist-info > ipaddress-1.0.17.dist-info > ipaddress.py > ipaddress.pyc > markdown > Markdown-2.4.1.dist-info > memcache.py > memcache.pyc > mimeparse-0.1.3.dist-info > mimeparse.py > mimeparse.pyc > multiselectfield > MySQLdb > _mysql_exceptions.py > _mysql_exceptions.pyc > MySQL_python-1.2.5.dist-info > _mysql.so > paramiko > paramiko-2.1.1.dist-info > pep8-1.7.0-py2.7.egg > PIL > Pillow-3.4.2.dist-info > pillowfight-0.2.dist-info > pip > pip-9.0.1.dist-info > pipeline > pkg_resources > publicsuffix > publicsuffix-1.1.0.dist-info > pyasn1 > pyasn1-0.1.9.dist-info > pycparser > pycparser-2.17.dist-info > pycrypto-2.6.1.dist-info > pyflakes-1.4.0-py2.7.egg > pygments > Pygments-2.1.3.dist-info > python_dateutil-1.5.dist-info > python_memcached-1.58.dist-info > pytz > pytz-2016.10.dist-info > rbtools > RBTools-0.7.9.dist-info > recaptcha > recaptcha_client-1.0.6.dist-info > recaptcha_client-1.0.6-py2.7-nspkg.pth > reviewboard > ReviewBoard-2.5.7.dist-info > ReviewBoard-2.5.7-py2.7.egg > ReviewBoard-2.5.9-py2.7.egg > ReviewBot-0.3a0-py2.7.egg > setuptools > setuptools-32.1.3.dist-info > six-1.10.0.dist-info > six.py > six.pyc > tqdm > tqdm-4.11.0.dist-info > wheel > wheel-0.29.0.dist-info > whoosh > Whoosh-2.7.4.dist-info > > I noticed that RB2.5.7 has a file named "ReviewBoard-2.5.7.dist-info", but 2.5.9 didn't. Is this a problem? Thanks, Bill. 在 2017年3月1日星期三 UTC+8下午2:51:31，Christian Hammond写道： > > Hi Bill, > > Okay, sounds like Python is fine then. It does still sound like it's > running the older version in Apache, though. > > The important part is the part of the message saying "You are running > 2.5.7 and the site was last upgraded to 2.5.9." The command line rb-site is > definitely using 2.5.9, but Apache is running against 2.5.7. Not having > access to the server, I can't really say why, so it'll take some > investigation on your end, but it does seem like the older version is > taking precedence. > > Was 2.5.7 also installed using easy_install? Can you show me the contents > of your dist-packages directory? > > Christian > > -- > Christian Hammond > President/CEO of Beanbag <https://www.beanbaginc.com/> > Makers of Review Board <https://www.reviewboard.org/> > > On Tue, Feb 28, 2017 at 5:42 PM, Bill Hoo <[email protected] <javascript:>> > wrote: > >> I've checked the python version in our system, we have py2.7 and py3.5, >> when I type "python" command in the console, its py2.7, and where I find >> the "ReviewBoard-2.5.9-py2.7.egg" file is also in the py2.7's dist-packages >> directory. >> >> So I'm wondering its not a python's version mismatch error. Am I do it >> right? >> >> Regards, >> Bill. >> >> 在 2017年2月28日星期二 UTC+8下午7:58:18，Christian Hammond写道： >>> >>> When I've seen this before, it was due to Apache running a different >>> version of Python than what was used to upgrade Review Board. For instance, >>> mod_wsgi might be using Python 2.6 while easy_install used Python 2.7, or >>> vice-versa. In this case, the wrong Review Board package is being used. >>> >>> The Python version issue can happen if you've done a big system upgrade >>> or transferred between systems. I'd check for that and make sure your >>> system is consistent with the versions of Python being used in the command >>> line and on Apache. >>> >>> Christian >>> >>> >>> On Tue, Feb 28, 2017 at 02:50 Bill Hoo <[email protected]> wrote: >>> >>>> Here's the command we ran: >>>> >>>> sudo rb-site upgrade /var/www/crisisgo_reviewboard >>>> >>>> And the corresponding output: >>>> >>>> >>>> Rebuilding directory structure >>>>> Upgrading site settings_local.py >>>>> Updating database. This may take a while. >>>>> >>>>> The log output below, including warnings and errors, >>>>> can be ignored unless upgrade fails. >>>>> >>>>> ------------------ <begin log output> ------------------ >>>>> Creating tables ... >>>>> Installing custom SQL ... >>>>> Installing indexes ... >>>>> Installed 0 object(s) from 0 fixture(s) >>>>> No evolution required. >>>>> ------------------- <end log output> ------------------- >>>>> >>>>> Resetting in-database caches. >>>>> >>>>> Upgrade complete! >>>>> >>>> >>>> >>>> >>>> >>>> After the upgrade, we've checked the version of rb-site by typing >>>> "rb-site --v" and its already 2.5.9. >>>> But the web page keeps asking me to upgrade the site: >>>> >>>> >>>> The version of Review Board running does not match the version the site >>>>> was last upgraded to. You are running *2.5.7* and the site was last >>>>> upgraded to *2.5.9*. >>>>> >>>>> Please upgrade your site to fix this by running: >>>>> >>>>> $ rb-site upgrade /var/www/crisisgo_reviewboard >>>>> >>>>> >>>> It seems the ReviewBoard itself are not upgrade correctly not the site. >>>> >>>> Thanks, >>>> Bill. >>>> >>>> >>>> >>>> 在 2017年2月28日星期二 UTC+8下午6:19:09，Christian Hammond写道： >>>>> >>>>> Can you show me the exact rb-site command you ran and the exact output? >>>>> >>>>> Thanks, >>>>> >>>>> Christian >>>>> >>>>> >>>>> On Mon, Feb 27, 2017 at 22:18 Bill Hoo <[email protected]> wrote: >>>>> >>>>>> Hi Christian, >>>>>> >>>>>> We upgrade RB from 2.5.7 to 2.5.9, after we run: >>>>>> >>>>>> sudo easy_install -U ReviewBoard >>>>>> >>>>>> we get the following output: >>>>>> >>>>>> >>>>>> Searching for ReviewBoard >>>>>>> Reading https://pypi.python.org/simple/ReviewBoard/ >>>>>>> Downloading >>>>>>> https://pypi.python.org/packages/5a/62/fb2d4f199581aa33c1734595c0a85183b858034a22f8f1e2ff2a945617e5/ReviewBoard-2.5.9-py2.7.egg#md5=33efb523ebd43b35e178e141f713f362 >>>>>>> Best match: ReviewBoard 2.5.9 >>>>>>> Processing ReviewBoard-2.5.9-py2.7.egg >>>>>>> removing >>>>>>> '/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.5.9-py2.7.egg' >>>>>>> (and >>>>>>> everything under it) >>>>>>> creating >>>>>>> /usr/local/lib/python2.7/dist-packages/ReviewBoard-2.5.9-py2.7.egg >>>>>>> Extracting ReviewBoard-2.5.9-py2.7.egg to >>>>>>> /usr/local/lib/python2.7/dist-packages >>>>>>> ReviewBoard 2.5.9 is already the active version in easy-install.pth >>>>>>> Installing rbext script to /usr/local/bin >>>>>>> Installing rbssh script to /usr/local/bin >>>>>>> Installing rb-site script to /usr/local/bin >>>>>>> >>>>>>> Installed >>>>>>> /usr/local/lib/python2.7/dist-packages/ReviewBoard-2.5.9-py2.7.egg >>>>>>> Processing dependencies for ReviewBoard >>>>>>> Finished processing dependencies for ReviewBoard >>>>>>> >>>>>>> >>>>>> it seems successful right? And then we run: >>>>>> >>>>>> rb-site upgrade /path/to/site >>>>>> >>>>>> >>>>>> After a while it says upgrade complete! >>>>>> Things are looking good. After these 2 steps, we restart Apache2 and >>>>>> memcache. >>>>>> >>>>>> But finally when we visit our RB site, we get that error. >>>>>> >>>>>> Regards, >>>>>> Bill. >>>>>> >>>>>> 在 2017年2月28日星期二 UTC+8下午1:19:44，Christian Hammond写道： >>>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> What happens when you run that command? What do you see? >>>>>>> >>>>>>> Make sure you restart Apache after running it. >>>>>>> >>>>>>> Christian >>>>>>> >>>>>>> On Mon, Feb 27, 2017 at 21:03 Bill Hoo <[email protected]> wrote: >>>>>>> >>>>>> Hi there, >>>>>>>> >>>>>>>> >>>>>>>> We're upgrading RB from 2.5.7 to 2.5.9, but failed, we followed the >>>>>>>> official steps but failed, below are the messages come from our RB web >>>>>>>> site >>>>>>>> after restart apache: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>>> The version of Review Board running does not match the version the >>>>>>>>> site was last upgraded to. You are running *2.5.7* and the site >>>>>>>>> was last upgraded to *2.5.9*. >>>>>>>>> >>>>>>>>> Please upgrade your site to fix this by running: >>>>>>>>> >>>>>>>>> $ rb-site upgrade /var/www/crisisgo_reviewboard >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> What's the problem should it be? How can we fix it? >>>>>>>> >>>>>>>> Thanks. >>>>>>>> Bill. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Supercharge your Review Board with Power Pack: >>>>>>>> https://www.reviewboard.org/powerpack/ >>>>>>>> Want us to host Review Board for you? Check out RBCommons: >>>>>>>> https://rbcommons.com/ >>>>>>>> Happy user? Let us know! https://www.reviewboard.org/users/ >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "reviewboard" group. >>>>>>>> >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send an email to [email protected]. >>>>>>> >>>>>>> >>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>> >>>>>>> -- >>>>>>> -- >>>>>>> Christian Hammond >>>>>>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>>>>>> Makers of Review Board <https://www.reviewboard.org/> >>>>>>> >>>>>> -- >>>>> -- >>>>> Christian Hammond >>>>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>>>> Makers of Review Board <https://www.reviewboard.org/> >>>>> >>>> -- >>>> Supercharge your Review Board with Power Pack: >>>> https://www.reviewboard.org/powerpack/ >>>> Want us to host Review Board for you? Check out RBCommons: >>>> https://rbcommons.com/ >>>> Happy user? Let us know! https://www.reviewboard.org/users/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "reviewboard" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> -- >>> -- >>> Christian Hammond >>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>> Makers of Review Board <https://www.reviewboard.org/> >>> >> -- >> Supercharge your Review Board with Power Pack: >> https://www.reviewboard.org/powerpack/ >> Want us to host Review Board for you? Check out RBCommons: >> https://rbcommons.com/ >> Happy user? Let us know! https://www.reviewboard.org/users/ >> --- >> You received this message because you are subscribed to the Google Groups >> "reviewboard" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] <javascript:>. >> For more options, visit https://groups.google.com/d/optout. >> > > -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "reviewboard" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
