Hi Christian, Thank you for explain it, now we are clear what happend and already go back to RB2.5.7 with no pain.
Maybe this topic should be placed into FAQ page or a NOTE section in the upgrade page, because some customers have the very same issue. And I have on more question, when I'm using pip + rb-site to upgrade RB, its downgrade to 2.5.7, but how can I upgrade to 2.5.9 by pip? Best regards, Bill. 在 2017年3月2日星期四 UTC+8下午6:45:03，Christian Hammond写道： > > Hi Bill, > > You're technically already on 2.5.7, and the database schema has not > changed. There is a way to force the database's stored version back to > 2.5.7, but we should diagnose this first. > > The ".dist-info" packages come from Python Wheel packages. These are > installed using pip. However, you also have *.egg files, which are > installed using easy_install. Wheels will take precedence over eggs. > > I suspect what happened was that Review Board was once installed via pip, > and later you may have tried downgrading back to 2.5.7 using easy_install > (due to the fact that Djblets and other dependencies do not have eggs for > those versions, but rather have dist-info files). > > Pip is the recommended way to install Review Board, and upgrading using > pip should resolve your issue, I believe. Try: > > sudo pip install -U ReviewBoard > > Christian > > -- > Christian Hammond > President/CEO of Beanbag <https://www.beanbaginc.com/> > Makers of Review Board <https://www.reviewboard.org/> > > On Wed, Mar 1, 2017 at 11:49 PM, Bill Hoo <[email protected] <javascript:>> > wrote: > >> Hi Christian, >> >> It's good to hear that's the problem. But I'm sure we always used the >> same instruction to install/upgrade RB. >> >> We are running Ubuntu Server 16.04 x64, and installed the RB 2.5.6 >> (followed by docs/manual/2.5/admin/installation/linux/ >> <https://www.reviewboard.org/docs/manual/2.5/admin/installation/linux/>) >> at the very first place, and then upgraded to 2.5.7 (followed by >> upgrading/upgrading-reviewboard/ >> <https://www.reviewboard.org/docs/manual/2.5/admin/upgrading/upgrading-reviewboard/>), >> >> and this time when we upgrade to 2.5.9, we still use the same way, but get >> this error. >> >> I'm wondering if there's any way to go back to 2.5.7 and keep our origin >> data? >> >> Thanks, >> Bill. >> >> 在 2017年3月2日星期四 UTC+8下午2:04:55，Christian Hammond写道： >>> >>> Hi Bill, >>> >>> That does look to be the problem. The 2.5.7 version is taking >>> precedence. This indicates it wasn't installed the same way as 2.5.9. Did >>> you install via RPM? Pip? >>> >>> If via RPM, you'll need to remove that version through rpm/yum first. >>> >>> This is going to affect Djblets as well, so you'll need to take care of >>> both of those packages. Potentially other packages going forward. >>> >>> Christian >>> >>> -- >>> Christian Hammond >>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>> Makers of Review Board <https://www.reviewboard.org/> >>> >>> On Wed, Mar 1, 2017 at 8:42 PM, Bill Hoo <[email protected]> wrote: >>> >>>> Christian, >>>> >>>> Here's the contents of /usr/local/lib/python2.7/dist-packages/ >>>> directory, >>>> >>>> >>>> celery-4.0.2-py2.7.egg >>>>> cffi >>>>> cffi-1.9.1.dist-info >>>>> _cffi_backend.so >>>>> concurrent >>>>> cpplint-1.3.0-py2.7.egg >>>>> Crypto >>>>> cryptography >>>>> cryptography-1.7.1.dist-info >>>>> dateutil >>>>> django >>>>> Django-1.6.11.dist-info >>>>> django_evolution >>>>> django_evolution-0.7.6.dist-info >>>>> django_haystack-2.4.1.dist-info >>>>> django_multiselectfield-0.1.4.dist-info >>>>> django_pipeline-1.3.27.dist-info >>>>> djblets >>>>> Djblets-0.9.4.dist-info >>>>> Djblets-0.9.6-py2.7.egg >>>>> dns >>>>> dnspython-1.15.0.dist-info >>>>> docutils >>>>> docutils-0.13.1.dist-info >>>>> easy-install.pth >>>>> easy_install.py >>>>> easy_install.pyc >>>>> enum >>>>> enum34-1.1.6.dist-info >>>>> feedparser-5.2.1.dist-info >>>>> feedparser.py >>>>> feedparser.pyc >>>>> futures-3.0.5.dist-info >>>>> haystack >>>>> idna >>>>> idna-2.2.dist-info >>>>> ipaddress-1.0.17.dist-info >>>>> ipaddress.py >>>>> ipaddress.pyc >>>>> markdown >>>>> Markdown-2.4.1.dist-info >>>>> memcache.py >>>>> memcache.pyc >>>>> mimeparse-0.1.3.dist-info >>>>> mimeparse.py >>>>> mimeparse.pyc >>>>> multiselectfield >>>>> MySQLdb >>>>> _mysql_exceptions.py >>>>> _mysql_exceptions.pyc >>>>> MySQL_python-1.2.5.dist-info >>>>> _mysql.so >>>>> paramiko >>>>> paramiko-2.1.1.dist-info >>>>> pep8-1.7.0-py2.7.egg >>>>> PIL >>>>> Pillow-3.4.2.dist-info >>>>> pillowfight-0.2.dist-info >>>>> pip >>>>> pip-9.0.1.dist-info >>>>> pipeline >>>>> pkg_resources >>>>> publicsuffix >>>>> publicsuffix-1.1.0.dist-info >>>>> pyasn1 >>>>> pyasn1-0.1.9.dist-info >>>>> pycparser >>>>> pycparser-2.17.dist-info >>>>> pycrypto-2.6.1.dist-info >>>>> pyflakes-1.4.0-py2.7.egg >>>>> pygments >>>>> Pygments-2.1.3.dist-info >>>>> python_dateutil-1.5.dist-info >>>>> python_memcached-1.58.dist-info >>>>> pytz >>>>> pytz-2016.10.dist-info >>>>> rbtools >>>>> RBTools-0.7.9.dist-info >>>>> recaptcha >>>>> recaptcha_client-1.0.6.dist-info >>>>> recaptcha_client-1.0.6-py2.7-nspkg.pth >>>>> reviewboard >>>>> ReviewBoard-2.5.7.dist-info >>>>> ReviewBoard-2.5.7-py2.7.egg >>>>> ReviewBoard-2.5.9-py2.7.egg >>>>> ReviewBot-0.3a0-py2.7.egg >>>>> setuptools >>>>> setuptools-32.1.3.dist-info >>>>> six-1.10.0.dist-info >>>>> six.py >>>>> six.pyc >>>>> tqdm >>>>> tqdm-4.11.0.dist-info >>>>> wheel >>>>> wheel-0.29.0.dist-info >>>>> whoosh >>>>> Whoosh-2.7.4.dist-info >>>>> >>>>> >>>> I noticed that RB2.5.7 has a file named "ReviewBoard-2.5.7.dist-info", >>>> but 2.5.9 didn't. Is this a problem? >>>> >>>> Thanks, >>>> Bill. >>>> >>>> 在 2017年3月1日星期三 UTC+8下午2:51:31，Christian Hammond写道： >>>>> >>>>> Hi Bill, >>>>> >>>>> Okay, sounds like Python is fine then. It does still sound like it's >>>>> running the older version in Apache, though. >>>>> >>>>> The important part is the part of the message saying "You are running >>>>> 2.5.7 and the site was last upgraded to 2.5.9." The command line rb-site >>>>> is >>>>> definitely using 2.5.9, but Apache is running against 2.5.7. Not having >>>>> access to the server, I can't really say why, so it'll take some >>>>> investigation on your end, but it does seem like the older version is >>>>> taking precedence. >>>>> >>>>> Was 2.5.7 also installed using easy_install? Can you show me the >>>>> contents of your dist-packages directory? >>>>> >>>>> Christian >>>>> >>>>> -- >>>>> Christian Hammond >>>>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>>>> Makers of Review Board <https://www.reviewboard.org/> >>>>> >>>>> On Tue, Feb 28, 2017 at 5:42 PM, Bill Hoo <[email protected]> wrote: >>>>> >>>>>> I've checked the python version in our system, we have py2.7 and >>>>>> py3.5, when I type "python" command in the console, its py2.7, and where >>>>>> I >>>>>> find the "ReviewBoard-2.5.9-py2.7.egg" file is also in the py2.7's >>>>>> dist-packages directory. >>>>>> >>>>>> So I'm wondering its not a python's version mismatch error. Am I do >>>>>> it right? >>>>>> >>>>>> Regards, >>>>>> Bill. >>>>>> >>>>>> 在 2017年2月28日星期二 UTC+8下午7:58:18，Christian Hammond写道： >>>>>>> >>>>>>> When I've seen this before, it was due to Apache running a different >>>>>>> version of Python than what was used to upgrade Review Board. For >>>>>>> instance, >>>>>>> mod_wsgi might be using Python 2.6 while easy_install used Python 2.7, >>>>>>> or >>>>>>> vice-versa. In this case, the wrong Review Board package is being used. >>>>>>> >>>>>>> The Python version issue can happen if you've done a big system >>>>>>> upgrade or transferred between systems. I'd check for that and make >>>>>>> sure >>>>>>> your system is consistent with the versions of Python being used in the >>>>>>> command line and on Apache. >>>>>>> >>>>>>> Christian >>>>>>> >>>>>>> >>>>>>> On Tue, Feb 28, 2017 at 02:50 Bill Hoo <[email protected]> wrote: >>>>>>> >>>>>>>> Here's the command we ran: >>>>>>>> >>>>>>>> sudo rb-site upgrade /var/www/crisisgo_reviewboard >>>>>>>> >>>>>>>> And the corresponding output: >>>>>>>> >>>>>>>> >>>>>>>> Rebuilding directory structure >>>>>>>>> Upgrading site settings_local.py >>>>>>>>> Updating database. This may take a while. >>>>>>>>> >>>>>>>>> The log output below, including warnings and errors, >>>>>>>>> can be ignored unless upgrade fails. >>>>>>>>> >>>>>>>>> ------------------ <begin log output> ------------------ >>>>>>>>> Creating tables ... >>>>>>>>> Installing custom SQL ... >>>>>>>>> Installing indexes ... >>>>>>>>> Installed 0 object(s) from 0 fixture(s) >>>>>>>>> No evolution required. >>>>>>>>> ------------------- <end log output> ------------------- >>>>>>>>> >>>>>>>>> Resetting in-database caches. >>>>>>>>> >>>>>>>>> Upgrade complete! >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> After the upgrade, we've checked the version of rb-site by typing >>>>>>>> "rb-site --v" and its already 2.5.9. >>>>>>>> But the web page keeps asking me to upgrade the site: >>>>>>>> >>>>>>>> >>>>>>>> The version of Review Board running does not match the version the >>>>>>>>> site was last upgraded to. You are running *2.5.7* and the site >>>>>>>>> was last upgraded to *2.5.9*. >>>>>>>>> >>>>>>>>> Please upgrade your site to fix this by running: >>>>>>>>> >>>>>>>>> $ rb-site upgrade /var/www/crisisgo_reviewboard >>>>>>>>> >>>>>>>>> >>>>>>>> It seems the ReviewBoard itself are not upgrade correctly not the >>>>>>>> site. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Bill. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 在 2017年2月28日星期二 UTC+8下午6:19:09，Christian Hammond写道： >>>>>>>>> >>>>>>>>> Can you show me the exact rb-site command you ran and the exact >>>>>>>>> output? >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> >>>>>>>>> Christian >>>>>>>>> >>>>>>>>> >>>>>>>>> On Mon, Feb 27, 2017 at 22:18 Bill Hoo <[email protected]> wrote: >>>>>>>>> >>>>>>>>>> Hi Christian, >>>>>>>>>> >>>>>>>>>> We upgrade RB from 2.5.7 to 2.5.9, after we run: >>>>>>>>>> >>>>>>>>>> sudo easy_install -U ReviewBoard >>>>>>>>>> >>>>>>>>>> we get the following output: >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Searching for ReviewBoard >>>>>>>>>>> Reading https://pypi.python.org/simple/ReviewBoard/ >>>>>>>>>>> Downloading >>>>>>>>>>> https://pypi.python.org/packages/5a/62/fb2d4f199581aa33c1734595c0a85183b858034a22f8f1e2ff2a945617e5/ReviewBoard-2.5.9-py2.7.egg#md5=33efb523ebd43b35e178e141f713f362 >>>>>>>>>>> Best match: ReviewBoard 2.5.9 >>>>>>>>>>> Processing ReviewBoard-2.5.9-py2.7.egg >>>>>>>>>>> removing >>>>>>>>>>> '/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.5.9-py2.7.egg' >>>>>>>>>>> (and >>>>>>>>>>> everything under it) >>>>>>>>>>> creating >>>>>>>>>>> /usr/local/lib/python2.7/dist-packages/ReviewBoard-2.5.9-py2.7.egg >>>>>>>>>>> Extracting ReviewBoard-2.5.9-py2.7.egg to >>>>>>>>>>> /usr/local/lib/python2.7/dist-packages >>>>>>>>>>> ReviewBoard 2.5.9 is already the active version in >>>>>>>>>>> easy-install.pth >>>>>>>>>>> Installing rbext script to /usr/local/bin >>>>>>>>>>> Installing rbssh script to /usr/local/bin >>>>>>>>>>> Installing rb-site script to /usr/local/bin >>>>>>>>>>> >>>>>>>>>>> Installed >>>>>>>>>>> /usr/local/lib/python2.7/dist-packages/ReviewBoard-2.5.9-py2.7.egg >>>>>>>>>>> Processing dependencies for ReviewBoard >>>>>>>>>>> Finished processing dependencies for ReviewBoard >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> it seems successful right? And then we run: >>>>>>>>>> >>>>>>>>>> rb-site upgrade /path/to/site >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> After a while it says upgrade complete! >>>>>>>>>> Things are looking good. After these 2 steps, we restart Apache2 >>>>>>>>>> and memcache. >>>>>>>>>> >>>>>>>>>> But finally when we visit our RB site, we get that error. >>>>>>>>>> >>>>>>>>>> Regards, >>>>>>>>>> Bill. >>>>>>>>>> >>>>>>>>>> 在 2017年2月28日星期二 UTC+8下午1:19:44，Christian Hammond写道： >>>>>>>>>>> >>>>>>>>>>> Hi, >>>>>>>>>>> >>>>>>>>>>> What happens when you run that command? What do you see? >>>>>>>>>>> >>>>>>>>>>> Make sure you restart Apache after running it. >>>>>>>>>>> >>>>>>>>>>> Christian >>>>>>>>>>> >>>>>>>>>>> On Mon, Feb 27, 2017 at 21:03 Bill Hoo <[email protected]> wrote: >>>>>>>>>>> >>>>>>>>>> Hi there, >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> We're upgrading RB from 2.5.7 to 2.5.9, but failed, we followed >>>>>>>>>>>> the official steps but failed, below are the messages come from >>>>>>>>>>>> our RB web >>>>>>>>>>>> site after restart apache: >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>>> The version of Review Board running does not match the version >>>>>>>>>>>>> the site was last upgraded to. You are running *2.5.7* and >>>>>>>>>>>>> the site was last upgraded to *2.5.9*. >>>>>>>>>>>>> >>>>>>>>>>>>> Please upgrade your site to fix this by running: >>>>>>>>>>>>> >>>>>>>>>>>>> $ rb-site upgrade /var/www/crisisgo_reviewboard >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> What's the problem should it be? How can we fix it? >>>>>>>>>>>> >>>>>>>>>>>> Thanks. >>>>>>>>>>>> Bill. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> Supercharge your Review Board with Power Pack: >>>>>>>>>>>> https://www.reviewboard.org/powerpack/ >>>>>>>>>>>> Want us to host Review Board for you? Check out RBCommons: >>>>>>>>>>>> https://rbcommons.com/ >>>>>>>>>>>> Happy user? Let us know! https://www.reviewboard.org/users/ >>>>>>>>>>>> --- >>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>> Google Groups "reviewboard" group. >>>>>>>>>>>> >>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>>> it, send an email to [email protected]. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> -- >>>>>>>>>>> Christian Hammond >>>>>>>>>>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>>>>>>>>>> Makers of Review Board <https://www.reviewboard.org/> >>>>>>>>>>> >>>>>>>>>> -- >>>>>>>>> -- >>>>>>>>> Christian Hammond >>>>>>>>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>>>>>>>> Makers of Review Board <https://www.reviewboard.org/> >>>>>>>>> >>>>>>>> -- >>>>>>>> Supercharge your Review Board with Power Pack: >>>>>>>> https://www.reviewboard.org/powerpack/ >>>>>>>> Want us to host Review Board for you? Check out RBCommons: >>>>>>>> https://rbcommons.com/ >>>>>>>> Happy user? Let us know! https://www.reviewboard.org/users/ >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "reviewboard" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send an email to [email protected]. >>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>> >>>>>>> -- >>>>>>> -- >>>>>>> Christian Hammond >>>>>>> President/CEO of Beanbag <https://www.beanbaginc.com/> >>>>>>> Makers of Review Board <https://www.reviewboard.org/> >>>>>>> >>>>>> -- >>>>>> Supercharge your Review Board with Power Pack: >>>>>> https://www.reviewboard.org/powerpack/ >>>>>> Want us to host Review Board for you? Check out RBCommons: >>>>>> https://rbcommons.com/ >>>>>> Happy user? Let us know! https://www.reviewboard.org/users/ >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "reviewboard" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to [email protected]. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>> >>>>> >>>>> >>> -- >> Supercharge your Review Board with Power Pack: >> https://www.reviewboard.org/powerpack/ >> Want us to host Review Board for you? Check out RBCommons: >> https://rbcommons.com/ >> Happy user? Let us know! https://www.reviewboard.org/users/ >> --- >> You received this message because you are subscribed to the Google Groups >> "reviewboard" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] <javascript:>. >> >> For more options, visit https://groups.google.com/d/optout. >> > > -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "reviewboard" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
