On Mon, 26 Jan 2004, James Washer wrote: James -
> Aha... what I'm really after is what the SLAs (service level agreements) are. > I'm tired of having the cable modem go down, and hearing, we can come out next > wednesday.. I'm afraid in terms of sla this is still on the consumer side but I didn't have any trouble yet. One positive indication is the business rep called my back pretty quickly when I communicated my intention to upgrade and was fairly helpful. Could be fun to ask them about sla ;) > Granted, I don't have trouble often, but when I do, I'd like to have them > respond in a reasonable time frame. Define reasonable. Especially taking into account your monthly of <= $50. > Do you have any experience with their response times? They are pretty bad, no question about it. Once I had a problem which took them 24 hrs+ to resolve. Can't blame them though because they won't ever make any money on me considering the sometimes several gb a day I suck down my pipe ... Rainer _______________________________________________ RLUG mailing list [EMAIL PROTECTED] http://www.rlug.org/mailman/listinfo/rlug
