In version 5.2 sp3 go to Main Menu, Admin, Event Scripts, Event Script Admin to set it up. My Senior Systems Administrator (kowtow in his direction) set it up for me, but it looks fairly intuitive. The script type is E-mail, the event type is released, and the detail is dialin account. I have an e-mail address set up just for this, and anything to that address goes to an OHL (on hold late) folder in my e-mail program. In the body of the e-mail are: @Firstname@ @Lastname@ @regnumber@
Once a day I check each e-mail in the OHL folder. I go to the transactions page first to see if the customer has been billed in the past 30 days. If not, I go to plans to change the next bill date to today (uncheck prorate) then add a note on the plans page that the customer was OHL. My SSA says it's not an elegant solution, but it works. No more free rides! Be aware that Rodopi will also generate an e-mail if a customer who was manually suspended is released. That's good, since I can make a billing adjustment if necessary. My SSA also created scripts for other types of accounts so they can take down domains who haven't paid, and I can make billing adjustments when they are released. Dessa Hix ----- Original Message ----- From: "Steve J. Drenner" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, March 02, 2004 4:16 PM Subject: [Rodopi] Billing Problem Can you share that script and also tell me how to reset the next billing date. Does it stay the same or change to a new date? thanks -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dessa B. Hix Sent: Tuesday, March 02, 2004 4:10 PM To: [EMAIL PROTECTED] Subject: [Rodopi] Billing Problem On a related note, I have an event script set up in Rodopi to e-mail me whenever an account that was on hold is reactivated so I can reset the next bill date. If I didn't I'd be rewarding the late-payers with free service. Dessa Hix ----- Original Message ----- From: "Darren" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, March 02, 2004 2:43 PM Subject: [Rodopi] Billing Problem Hi Eric, Upon discussion with our Accounts person it was indeed on hold. That makes sense now, because on the 12th our Rodopi box lost power. This caused it to get a couple days behind on billing. So during that time he got put on hold (he was already month behind), then once I ran the billing cycle to catch up he was already on hold so it skipped him. Ahhh, so simple haha. Thanks! - Darren On Tue, 2004-03-02 at 12:12, WebWiz wrote: > Is the account "On Hold" for late payment. In that case, Rodopi would > essentially evaluate it, decide not to bill it (assuming you're > configured to not charge "on hold" accounts), reset the next bill date, > and move on. This has freaked me out on occasion until I realized that > the account was on hold... > > Regards, > Eric Longman > Atl-Connect Internet Services > > +-------------------------------------------------------+ > | Atl-Connect Internet Services http://www.atlcon.net | > | 3600 Dallas Hwy Ste 230-288 770 590-0888 | > | Marietta, GA 30064-1685 [EMAIL PROTECTED] | > +-------------------------------------------------------+ > > > > Darren wrote: > > Hello, > > > > We have a few accounts that aren't getting billed. > > > > For example, one account was billed Jan 14th, but Feb 14th was skipped > > for some reason? When I look at the plan information it tells me: > > > > Last Billing: 02/14/04 > > Next Billing: 03/14/04 > > > > It is setup to bill monthly and has worked every month prior to Feb. > > > > Anyone know what would cause it to just skip it? Other accounts were > > billed just fine. > > > > Thanks, > > > > - Darren > > > > > > > > > > --------------------- > > To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] > > with the word LEAVE as the message body. > > > > Please also visit the Rodopi FAQ at http://www.rodopi-faq.com > > --------------------- > > > > > > --------------------- > To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] > with the word LEAVE as the message body. > > Please also visit the Rodopi FAQ at http://www.rodopi-faq.com > --------------------- --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com --------------------- --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com --------------------- --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com --------------------- --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com ---------------------
