Can user have different "Signature" and "Real Name" fields depended on queue?
For example i have user with login 'john'. This user are member of 2 queues "Sales" and "Billing"
His "Real Name" and part of "Signature" set to "Company_name - Sales"
When he send reply to ticket from queue "Billing" customers will see not Billing, the see Sales both in "From" field and signature.
I understand what i can make two users 'john-sales' and 'john-billing' and set correct fields to this users, but this is not very useful because he must login/logout every time when he need send reply from different queue.
Regards,
Konstantin N. Bezruchenko
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
