You could write custom Correspond scrips for those queues. Build a
signature into the scrip, something like
{ $Ticket->LastUpdatedByObj->Name }
some place, inc. sales
blah blah blah
Look on the wiki. IIRC, there is a way to change the reply-to and
perhaps the from headers in a scrip.
Konstantin N. Bezruchenko wrote:
Hello,
Can user have different "Signature" and "Real Name" fields depended on
queue?
For example i have user with login 'john'. This user are member of 2
queues "Sales" and "Billing"
His "Real Name" and part of "Signature" set to "Company_name - Sales"
When he send reply to ticket from queue "Billing" customers will see
not Billing, the see Sales both in "From" field and signature.
I understand what i can make two users 'john-sales' and 'john-billing'
and set correct fields to this users, but this is not very useful
because he must login/logout every time when he need send reply from
different queue.
Regards,
Konstantin N. Bezruchenko
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
--
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
