On Wed, May 17, 2006 at 10:28:18PM +0300, Konstantin N. Bezruchenko wrote: > Hello, > > Can user have different "Signature" and "Real Name" fields depended on > queue? > For example i have user with login 'john'. This user are member of 2 queues > "Sales" and "Billing" > His "Real Name" and part of "Signature" set to "Company_name - Sales" > > When he send reply to ticket from queue "Billing" customers will see not > Billing, the see Sales both in "From" field and signature. > I understand what i can make two users 'john-sales' and 'john-billing' and > set correct fields to this users, but this is not very useful because he > must login/logout every time when he need send reply from different queue. >
That would be pretty difficult. Somewhere there is code calling methods such as $user->RealName. You would have to somehow get RealName() to understand the context (queue) it was being called in and have it return the right thing. I'm not sure if that is even doable. The other option is to find the method calls and replace them with a new method that understands the context and does the right thing. This should be doable but not much fun. -Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
