Gah. And I, of course, meant Templates.
Drew Barnes wrote:
You could write custom Correspond scrips for those queues. Build a
signature into the scrip, something like
{ $Ticket->LastUpdatedByObj->Name }
some place, inc. sales
blah blah blah
Look on the wiki. IIRC, there is a way to change the reply-to and
perhaps the from headers in a scrip.
Konstantin N. Bezruchenko wrote:
Hello,
Can user have different "Signature" and "Real Name" fields depended
on queue?
For example i have user with login 'john'. This user are member of 2
queues "Sales" and "Billing"
His "Real Name" and part of "Signature" set to "Company_name - Sales"
When he send reply to ticket from queue "Billing" customers will see
not Billing, the see Sales both in "From" field and signature.
I understand what i can make two users 'john-sales' and
'john-billing' and set correct fields to this users, but this is not
very useful because he must login/logout every time when he need send
reply from different queue.
Regards,
Konstantin N. Bezruchenko
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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
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