> When my users are searching for tickets, they select the columns they > want and then search. A lot of them like the spreadsheet view so they > can make reports. One problem is in the spreadsheet view there are a > lot of extra columns that they didn't add. They appear to be most of > the default time fields in RT (IE, told date, due date, etc). > Is there > a way to omit these? > > RT 3.4.5
This is what you want: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields It was vandalized, so I reverted to the previous saved version. Eric Schultz United Online _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
