Greetings, I am using version 3.4.2 of Request Tracker and the system has been running fine for that last 6 months. 2 days ago one of our end-users sent an email request to our helpdesk and it keeps repeating even after we resolved the ticket. I have has to stop the mta to keep it from sending the email I have looked through the archives and and have not found any reference to this problem except 1 and it stated to resolve the ticket and it fixed their problem.. I really would like to open my hepdesk back up but I do not have any idea where to start to troubleshoot this problem. ANY HELP WOULD BE DEEPLY APRECIATED!
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