Re: [rt-users] repeating email request...

[Rueben]

www.sharpabt.com.au The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.SharpABT is neither liable for the content of the information contained in this communication nor for any delay in its receipt. Ole Craig wrote: Rueben - It's unclear from your post where exactly the email is repeating. Is it a new email each time, generated by RT, with different headers but identical information? It is exactly like you said the it increments the ticket number but the information is identical. If so, does it show up in the history display of the ticket ("outgoing email recorded")? Yes it show history of "outgoing email recorded" Is anything recorded for this ticket in the RT logfile? ("$LogDir/$LogToFileNamed" where those values are interpolated by RT_SiteConfig.pm) There is no reference to LogDir in the RT_SiteConfig.pm file On Wed, 2006-07-26 at 10:01 +1000, Rueben wrote: Greetings, I am using version 3.4.2 of Request Tracker and the system has been running fine for that last 6 months. 2 days ago one of our end-users sent an email request to our helpdesk and it keeps repeating even after we resolved the ticket. I have has to stop the mta to keep it from sending the email I have looked through the archives and and have not found any reference to this problem except 1 and it stated to resolve the ticket and it fixed their problem.. I really would like to open my hepdesk back up but I do not have any idea where to start to troubleshoot this problem. ANY HELP WOULD BE DEEPLY APRECIATED! Thanks, Rueben _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html

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