Ok I will take a look for the changes and possibly apply a patch as I am Still using RT 3.4.2. Any guess as to which part of RT the change was Applied to?
Thanks, T.J. Maciak Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448 -----Original Message----- From: Ruslan Zakirov [mailto:[EMAIL PROTECTED] Sent: Friday, September 01, 2006 6:48 AM To: Maciak, TJ Cc: rt-users Subject: Re: [rt-users] ticket with a new queue but requestor still from old queue/group I'm sure this problem is fixed in 3.4 repository, but I don't remeber if it's in 3.4.6-rc1 tarball. On 8/31/06, "Maciak, TJ" <[EMAIL PROTECTED]> wrote: > > > > > Has anyone run into a problem where you have a ticket that has been assigned > to a queue (Queue A) and then given > > To an owner who belongs to that group/queue. After some time, the ticket is > then moved to a different queue (Queue B) > > But for some reason the owner is the same person from the first queue (Queue > A) even though they do not belong to the > > New queue/group (Queue B)? Seems to me like the ticket should change to > Nobody as owner. Maybe this is permission > > Issue that I have set up different for one queue/group as this issue just > recently came to my attention and we have been running > > RT for a year now. > > > > Any help, thoughts, ideas would be appreciated. > > > > Thank you, > > > > T.J. Maciak > > > > Internet/Intranet Developer > Department of IT > City of Grand Rapids > P: (616)456-3713 > > F: (616)456-3448 > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com