Roy, The ownership was given to somebody who was in Queue A by a member who belonged to that queue/group. I was just wondering if there was a way for RT to change ownership to "Nobody" If the tickets queue happened to change and the current owner did not Belong to that new queue/group.
T.J. Maciak Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448 -----Original Message----- From: Roy El-Hames [mailto:[EMAIL PROTECTED] Sent: Friday, September 01, 2006 6:26 AM To: Maciak, TJ Cc: rt-users Subject: Re: [rt-users] ticket with a new queue but requestor still from old queue/group RT does n't by default assign ownership to anyone else but Nobody, if your system auto assign ownership, this must have been done by a custom scrip written by you /your developers .. You'll need to investigate your custom scrips in Global/scrips or Queues/Queue/scrips and modify them accordingly .. Good luck; Roy Maciak, TJ wrote: > Has anyone run into a problem where you have a ticket that has been > assigned to a queue (Queue A) and then given > > To an owner who belongs to that group/queue. After some time, the > ticket is then moved to a different queue (Queue B) > > But for some reason the owner is the same person from the first queue > (Queue A) even though they do not belong to the > > New queue/group (Queue B)? Seems to me like the ticket should change to > Nobody as owner. Maybe this is permission > > Issue that I have set up different for one queue/group as this issue > just recently came to my attention and we have been running > > RT for a year now. > > > > Any help, thoughts, ideas would be appreciated. > > > > Thank you, > > > > T.J. Maciak > > > > Internet/Intranet Developer > Department of IT > City of Grand Rapids > P: (616)456-3713 > > F: (616)456-3448 > > > > > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
