I created a queue called 'NOC-Vendor' and when we have to do what you are talking about we just open the ticket there and change the requestor email address to [EMAIL PROTECTED] or whatever. Seems to handle what we need rather nicely.
--- Jiri Dlouhy <[EMAIL PROTECTED]> wrote: > Hi all, > > is there anybody who can provide me some tips or own > experiences related > to interconnection of two independent RT systems via > email interface? > > The reason behind is that we are going to use RT > (it's really cool piece > of SW) and we are responsible for technical support. > Our > customers/requestors, which will send us the > requests, have sometimes > RT as well thus they don't want to send the tickets > to our RT directly > but via their RT. > > Thank you in advance > > Dlouhan > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
