Bill,
We had something similar to that. What we discovered was that we were
trying to get more than 1 item per return. I believe the RT code allows
only 1 retrieval of 1 data item per return code. when we broke up the
returns to getting 1 item at a time, we were successful. I did not see
all of your code so I don't know that this is your problem, but our
retrieval of data in Templates works now. Hope this helps.
Kenn
LBNL
Bill Weaver wrote:
No, that didn't work either. In fact, it fails to generate a message at
all when I put that in the template so obviously that object isn't
defined inside a template. At least with $Ticket a message generates, I
just can't get to the data I need. I'm doing something wrong in my
reference, I just don't know what it is.
----- Original Message -----
From: Michael Lederman <[EMAIL PROTECTED]>
To: Bill Weaver <[EMAIL PROTECTED]>
Sent: Friday, November 10, 2006 10:22:57 AM GMT-0600 US/Central
Subject: RE: [rt-users] Newbie question regarding Custom Fields in Templates
Try $TicketObj->FirstCustomFieldValue() instead. Its what I’ve had
success with in my scrips.
Mike
------------------------------------------------------------------------
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Bill Weaver
*Sent:* Thursday, November 09, 2006 10:10 PM
*To:* [email protected]
*Subject:* [rt-users] Newbie question regarding Custom Fields in Templates
I spent the day in the RT Essentials book and on the Wiki trying to
figure out how to create a custom Template that will autoreply. These
autoreplies are in response to a request for information in a sales
queue. I've got everything working except that I can't seem to get to a
custom value I need into the Template.
Basically we have a webform that emails the data to RT. I was able to
scrape the email and get the values into the custom fields (using
ExtractCustomFieldValues) - one of those values is the email address
they want to be contacted at. When I try to reference that within a
Template like this:
To: {$Ticket->FirstCustomFieldValue('Email');}
It returns undef. I know the value is there in the ticket - I can see
it on the screen. The field is called Email. So what am I doing
wrong? I've researched what I could and fought with it all day - I need
some help please!
Thanks!
--
"If there were no God, there would be no Atheists." - G. K. Chesterson
Bill Weaver
Director of Engineering
Amicus, Inc.
512-531-3463
--
"If there were no God, there would be no Atheists." - G. K. Chesterson
Bill Weaver
Director of Engineering
Amicus, Inc.
512-531-3463
------------------------------------------------------------------------
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