Unless you do a lot of reassigning tickets, I think the two-step method
is fine. It works so I feel no need to fix it. However, if I did it all
day, I might seriously want to have the one-step method.
Kenn
LBNL
Nick Metrowsky wrote:
Hi Michael,
Thank you for your useful patch. I hope this change makes it into future
releases of RT, as it would be logical for Super User to have the
ability to change ticket owners, especially if someone has left an
organization and the tickets have to be moved to someone else.
Nick
*---------------------------------------------------------------------------------*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*---------------------------------------------------------------------------------*
------------------------------------------------------------------------
*From:* Peer Michael [mailto:[EMAIL PROTECTED]
*Sent:* Friday, February 02, 2007 12:54 AM
*To:* Nick Metrowsky; RT Users
*Subject:* RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.000000000 +0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.000000000 +0100
@@ -2959,6 +2959,7 @@
and #If we're not stealing
( $self->OwnerObj->Id != $RT::Nobody->Id ) and #and the
owner is set
( $self->CurrentUser->Id ne $self->OwnerObj->Id() )
+ and (!$self->CurrentUserHasRight('SuperUser')) #and is not superuser
) { #and it's not us
return ( 0,
$self->loc(
Michael Peer
------------------------------------------------------------------------
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Nick
Metrowsky
*Sent:* Thursday, 01 February, 2007 23:25
*To:* RT Users
*Subject:* [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error “You can only take tickets that are
unowned” or “You can only reassign tickets that you own or that are
unowned”. This is definitely a different behavior than that of RT 3.4.4.
Any ideas on this one?
Nick
*---------------------------------------------------------------------------------*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*---------------------------------------------------------------------------------*
------------------------------------------------------------------------
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