That diff isn't quite what I got with RT 3.6.3 - Mine looks more like this:
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2006-12-01 11:00:23.000000000 -0800
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-02-02
09:07:05.000000000 -0800
@@ -3016,7 +3016,8 @@
# the current user
if ( $Type ne 'Steal' and $Type ne 'Force'
and $OldOwnerObj->Id != $RT::Nobody->Id
- and $OldOwnerObj->Id != $self->CurrentUser->Id )
+ and $OldOwnerObj->Id != $self->CurrentUser->Id
+ and !$self->CurrentUserHasRight('SuperUser'))
{
return ( 0, $self->loc("You can only take tickets that are unowned") )
if $NewOwnerObj->id == $self->CurrentUser->id;
Judging from the date on your diff, you may have not updated your local
copy of Ticket_Overlay.pm when you updated RT. Either way, thanks for
the good idea.
Cheers,
Andrew Redman
--
[EMAIL PROTECTED]
Help Desk Consultant
Gevirtz Graduate School of Education
University of California Santa Barbara
--
Peer Michael wrote:
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.000000000 +0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.000000000 +0100
@@ -2959,6 +2959,7 @@
and #If we're not stealing
( $self->OwnerObj->Id != $RT::Nobody->Id ) and #and the owner is set
( $self->CurrentUser->Id ne $self->OwnerObj->Id() )
+ and (!$self->CurrentUserHasRight('SuperUser')) #and is not superuser
) { #and it's not us
return ( 0,
$self->loc(
Michael Peer
------------------------------------------------------------------------
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Nick
Metrowsky
*Sent:* Thursday, 01 February, 2007 23:25
*To:* RT Users
*Subject:* [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from
one person to another. I get an error “You can only take tickets that
are unowned” or “You can only reassign tickets that you own or that
are unowned”. This is definitely a different behavior than that of RT
3.4.4.
Any ideas on this one?
Nick
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*303-684-4100 Fax***
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