On 2/15/07, Jesse Vincent <[EMAIL PROTECTED]> wrote:
On Thu, Feb 15, 2007 at 09:08:45AM -0500, Joe Casadonte wrote:
> On 2/15/2007 3:06 AM, Jesse Vincent wrote:
>
> >On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
> >
> >>Would this be easy to hack in? I haven't touched the schema at all,
> >>so I don't know what's involved....
> >>
> >
> >It's certainly possible with the architecture. What are you looking to
> >use it for?
>
> Specifically, I'm looking to set up a queue owner who gets notified of
> new tickets, but is not added as a Cc or AdminCc to the ticket itself.
For that, create an "On Create, Notify Other Recipients" scrip with a
template with a To: line of the people you want to notify.
Or use NotifyGroup extension available from the CPAN.
> In general, it could be used for holding all sorts of information to be
> used by Scrips or reports. Thanks!
For that, you probably want Attributes, not Custom Fields. (though CFs
would work if coded)
>
> --
> Regards,
>
>
> joe
> Joe Casadonte
> [EMAIL PROTECTED]
--
Best regards, Ruslan.
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