Pedro Santa wrote: > - Tickets Moderation!!: Even with spamfilters some spam still reaches > RT. So, in order to have a clean RT I would like to have an moderation > interface similar to mailman's approval/moderation interface. > Something like, "Tickets waiting for moderation". This would make the > RT Database lot less spammed. Rejected tickets would inform the > requestor of the rejection. > > - RSS feeds: Why not! > > - A Global costumizable CSS.
I would have to agree with the three above, all great ideas that probably be nice additions to the current version or new version if possible. Ticket moderation is a good idea; maybe even something as simple as if a ticket comes in via email a confirmation email and link is provided. I know this might not work in all cases... or maybe even have a queue for approved new tickets, some make it into the appropriate queue, while others can be discarded. RSS would be nice... Many RSS clients would allow a quick view at the queues. And yes, global CSS for the look and feel. (ie: skins) would be nice. -- Robert Blayzor, BOFH INOC, LLC rblayzor\@(inoc.net|gmail.com) PGP: 0x66F90BFC @ http://pgp.mit.edu Key fingerprint = 6296 F715 038B 44C1 2720 292A 8580 500E 66F9 0BFC Nostalgia: The good old days multiplied by a bad memory... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
