A way to extract and print "service orders" to field personnel (field staff?).
We are in charge a telephone system and we need to print extracts of the
ticketst to instruct the technicians that will fix the customer problems.
Something like the "extract articles" option.
>
> 5) Ability to print a hard copy summary of a ticket.
> Something that generally fits on one page and gives an overview
> of the problem and solution (if there is one).
>
--
Fernando Frota Machado de Morais
IR Team - Divisao de Redes de Comunicacao
Centro de Computacao
Universidade Federal de Minas Gerais
Brasil
Tel. +55(31)3499.4007 Fax. +55(31)3499.4004
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