On 02/05/2007, at 3:24 AM, Jesse Vincent wrote:
If, for the sake of argument, Best Practical were to rewrite RT,
what would you want to see in the new product?
Think big.
Jesse
Whilst we haven't had anything wrong with RT, the 'powers from above'
are evaluating other products and looking to move away from RT (oh
no!) to a more integrated solution.
Therefore our requirements would be:
- Customer database and the ability to track tickets per customer
- Extended time tracking: start/stop tracking time against a ticket
then report on time spent per customer
Thanks.
--
Tom Lanyon
Systems Administrator
NetSpot Pty Ltd
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
