On Tue, 1 May 2007 13:54:43 -0400 Jesse Vincent <[EMAIL PROTECTED]> wrote:
> If, for the sake of argument, Best Practical were to rewrite RT, what > would you want to see in the new product? > > Think big. > > Jesse Since my org. has only been using RT for >1yr I was going to keep my mouth shut, and watch this thread more for ways to solve my current issues then suggesting anything new. After reading, I only saw one person mention something related to "executive summary" reports. Something that we could hand the PHB's and show them the work done, work not done, etc. (The earlier user noted it like this: > 7.) Management tools. my boss would like a report page. > how many tickets came into our department, how much > does we solve, how long it take (not as a queue view, > but for the instance). I would also like to put a vote AGAINST ajax like improvements. I like the simplicity, and with the simplicity, the choices. With straight HTML, I know it will work in Firefox, Dillo, Lynx, my PDA, etc. Now cleaning up the HTML Themes, better CSS, bringing the appearance out of the 1990's, etc.. that would be OK/GREAT and I understand that some is there in 3.6/7. I have tried a number of ajax apps on slower computers/slower connections, less capable browsers, etc., and it is just not an enjoyable experience. We have to remember that not all users are able to have a brand new computer, with a huge pipeline. Sorry for the negative, but there was so much positive for this one, and I am not 100% sold on the idea of ajax/ruby being as great as it is hyped (I may be the only one :-? ) -- http://gentgeen.homelinux.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
