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What about the ability to have different ticket numbering systems per
queue, for example: * The number for the RMA queue can have the "RMA" prefix, and then the year followed by the ticket number: "RMA-07-020". * Service queue for a specific customer may be different. Luis Jesse Vincent wrote: If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? |
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