Gene,
I just tried the code:
my $trans = $self->TransactionObj;
return ($trans->Type eq "CustomField" &&
$trans->Field == get_custom_id("Approval-Status") &&
$trans->NewValue eq "Reviewing Request");
and I got the error "* Custom field value Reviewing Request could not be
found for custom field Approval-Status" and no notification was sent.
The funny thing is, I get that message regardless of what value I select
from the drop down. If I can see the selection in the drop down, how can
that error message be generated? I looked at the custom field and it is
selected for the Queue I am using and I am a super-user. So I then added
myself to a group with "modifycustomfield" for that custom field (just
in case) and the error said the custom field was "not under
consideration". What does that mean? Why is it saying that when I have
the CF applied to the Queue, I am a superuser, and I am in a group with
modifycustomfield rights? this doesn't make sense.
Kenn
Gene LeDuc wrote:
Kenn, you're using curly brackets to enclose the condition phrase. In
this case you really don't need to enclose it at all, but if you do then
you need to use parentheses.
This should work:
return 1 if $trans->Type eq "CustomField" && $trans->Field ==
get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing
Request";
This too:
return 1 if ($trans->Type eq "CustomField" && $trans->Field ==
get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing
Request");
Also:
return ($trans->Type eq "CustomField" && $trans->Field ==
get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing
Request");
All assuming that the CF name and Value are as stated and that you have
the get_custom_id sub at the end of your code.
At 04:30 PM 5/17/2007, Kenneth Crocker wrote:
return 1 if {$trans->Type eq "CustomField" &&
$trans->Field == get_custom_id('Approval-Status') &&
$trans->NewValue eq "Reviewing Request"};
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