Kenn, something is odd here.
I just grepped the RT code for that error message and it only seems to
appear as an error message that is generated if an attempt is made to
delete a custom value that is not in the specified custom field (like
trying to delete "xyz" from CF1 if it's not in CF1). I don't think it has
anything to do with your scrip condition.
Is the action of your scrip (or template) trying to delete a value from a
custom field?
Gene
At 09:23 AM 5/18/2007, Kenneth Crocker wrote:
Gene,
I just tried the code:
my $trans = $self->TransactionObj;
return ($trans->Type eq "CustomField" &&
$trans->Field == get_custom_id("Approval-Status") &&
$trans->NewValue eq "Reviewing Request");
and I got the error "* Custom field value Reviewing Request could not be
found for custom field Approval-Status" and no notification was sent. The
funny thing is, I get that message regardless of what value I select from
the drop down. If I can see the selection in the drop down, how can that
error message be generated? I looked at the custom field and it is
selected for the Queue I am using and I am a super-user. So I then added
myself to a group with "modifycustomfield" for that custom field (just in
case) and the error said the custom field was "not under consideration".
What does that mean? Why is it saying that when I have the CF applied to
the Queue, I am a superuser, and I am in a group with modifycustomfield
rights? this doesn't make sense.
Kenn
Gene LeDuc wrote:
Kenn, you're using curly brackets to enclose the condition phrase. In
this case you really don't need to enclose it at all, but if you do then
you need to use parentheses.
This should work:
return 1 if $trans->Type eq "CustomField" && $trans->Field ==
get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing Request";
This too:
return 1 if ($trans->Type eq "CustomField" && $trans->Field ==
get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing Request");
Also:
return ($trans->Type eq "CustomField" && $trans->Field ==
get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing Request");
All assuming that the CF name and Value are as stated and that you have
the get_custom_id sub at the end of your code.
At 04:30 PM 5/17/2007, Kenneth Crocker wrote:
return 1 if {$trans->Type eq "CustomField" &&
$trans->Field == get_custom_id('Approval-Status') &&
$trans->NewValue eq "Reviewing Request"};
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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