Stephan,
I have another question; why all the references to QueueObj? On page
129 of the RT Essentials book (in reference to Transactions, I am
assuming transactions generated by changing a field, etc.) it says "For
updates that alter a field or custom field, field tracks what was
changed". That sounds to me like all I should need to refer to is the
name of the field, not what Queue it is in. I can't find an easy
reference to this kind of relationship. I find that the RT Essentials
book could do a MUCH better job of making some of this stuff easier to
understand, like more specific examples and models of various code (like
how to trigger a notification from a CF being changed or how to do that
plus modify another field (custom or otherwise)). It would seem to me
that for beginners like myself, simple little things like that would
make a world of difference in our ability to get some simple
modifications going.
Jesse, how about it? Is a new and updated release due out soon?
Kenn
LBNL
Stephen Turner wrote:
Kenn,
The following code might do what you need - it's taken from a similar
scrip we use.
Steve
my $trans = $self->TransactionObj;
if ($trans->Type eq 'CustomField') {
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $self->TicketObj->QueueObj->id,
Name => "Approval-Status");
return 0 unless $cf->id;
if ($trans->Field == $cf->id && $trans->NewValue
&& $trans->NewValue eq "Reviewing Request" ) {
return 1;
}
}
return 0;
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