On 25/05/2007, at 11:10 AM, Mathew Snyder wrote:
- Customer database and the ability to track tickets per customer
But this is what RT does anyway
RT is currently *not* a customer database, it is a ticketing system.
We are getting pressured to move to systems like NetSuite or SugarCRM
because they have built in ticketing systems providing similar
functionality to RT and also manage all of the customer information
and relations.
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