oh well, I am very late with my answer, but I had this thought right now : so I don't know if this request has been submitted already :
my users would deeply appreciate being able to temporarily SAVE a draft ticket, just to protect against a power shortage, sudden interruptions, and such; I mean : one is writing a long email (this is regularly the case in our scientific business), this takes time, and from time to time people would like to click on some "Save" button or link, so that they can be sure they will get their mail back whatever can happen. For the moment some of them use to write their email into MS-Outlook, save it regularly with Ctrl-S, and when they are satisfied they copy it into the ticket and send it - but this is not a very satisfying workaround --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Jesse > Vincent > Sent: Tuesday, May 01, 2007 7:55 PM > To: RT Users > Subject: [rt-users] RT 4 > > > If, for the sake of argument, Best Practical were to rewrite RT, what > would you want to see in the new product? > > Think big. > > Jesse > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
