At Wednesday 6/6/2007 10:43 AM, Robert Grasso wrote:
Hello Steven,
very nice workaround ! until we get a pure Ajax online editor (!) I
am going to test this trick - this might interest some people
here. As I did not test these text areas before, I did not guess
there was a "Save" button ! Thanks a lot !
---
Robert GRASSO
System Engineer
Robert,
I just realized that this workaround also depends on some other
customizations we've done, so it might not fit so well into a plain
RT install.
Specifically, we've added ticket custom fields to the Reply/Comment
screen, so the Scratchpad field would appear alongside the reply
message box. Also, we've added other ticket update screens that have
both the custom fields and a reply message box.
So, this method may not be as good a workaround as I thought - sorry!
Steve
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