> And so, yes, they DO type their answers into RT - and if some of them > don't when they are afraid of losing a long email, they are > angry against RT : RT supplies an input field, so well, it must supply the > usual comfort functions supplied by MS-Outlook. This > seems obvious to them.
I don't think this request is beyond the realm of possibility. I investigated something slightly similar at another company I was working for, but instead for adding a WYSIWYG interface to our internal Wiki. I came across this editor which would replace the textbox on the webpage http://www.fckeditor.net/ and it had a plug-in which would allow saving to disk (and to database) http://www.saulmade.nl/FCKeditor/FCKPlugins.php If RT had a configuration option to turn on fckeditor instead of the textbox and you added the save to disk option it sounds like you'd be most of the way to where you wanted to be. I'd like to see RT with HTML replies and this FCKEditor and alike look like a good way to do that. Anyone had more experience with these types of add-ons ? - Scott _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
