> Ignoring the obvious fact that you responded to an honest question about > desired features with an honest request for a feature, I fear you are > faced with an insurmountable problem: RT isn't client-based, and > therefore has no interesting offline mode. Outlook works the way it > does because everything is written to local disk, and is running on the > local machine. You may want to look into the Java client that was > advertised earlier (in spite of its deficiencies). > > The email interface may actually be a valuable alternative. Since you > refer to Outlook, may I assume you are using Exchange Server? If that's > the case, there may be some interesting things you can do with forms and > so forth (really, I don't know, as I don't use either). Zimbra has a > nice model which seems like someone with a gift for Exchange should be > able to copy somewhat, though it's another web based product, and > therefore subject to the deficiencies of any web-based products.
we are using sendmail. But I am wondering whether the problem is insurmountable : the draft could be saved INTO the database, with appropriate addressing taking care of the current user and/or the current ticket number, and NOT on the local disk : what about the Wikipedia "Show Preview" ? the currently edited page is saved ONTO their server, and my temporary page is not confused with somebody's else temporary page. Thus there is an appropriate addressing. More : what about Google text processing (formerly Writely) ? here we have all required features, bells and whistles, and everything is online, not offline ! when I click on File->Save, my document is saved onto their servers, not on my local disk. Hey Jesse : I DON'T expect that you embed a complete online text-processor into RT !! I am requesting for a simple online "Save draft" ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
