At Friday 6/1/2007 09:40 AM, Robert Grasso wrote:
oh well, I am very late with my answer, but I had this thought right
now : so I don't know if this request has been submitted
already :
my users would deeply appreciate being able to temporarily SAVE a
draft ticket, just to protect against a power shortage, sudden
interruptions, and such; I mean : one is writing a long email (this
is regularly the case in our scientific business), this takes
time, and from time to time people would like to click on some
"Save" button or link, so that they can be sure they will get their
mail back whatever can happen.
For the moment some of them use to write their email into
MS-Outlook, save it regularly with Ctrl-S, and when they are satisfied
they copy it into the ticket and send it - but this is not a very
satisfying workaround
Hello all,
I'm not sure why this generated so much controversy; it seems like a
reasonable feature request. We had a similar one from our Help Desk,
and we came up with this solution/workaround:
We created a "text area" custom field called Scratchpad. The usage is
that anyone concerned about losing a long reply can type into this
field, hitting Save as often as they want. When they've finished
composing the message, they can copy & paste into the ticket's
message/reply box and send.
The copy/paste might be a pain, but it wouldn't be too hard to add a
control that would do the copy for you.
Steve
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