To all,
We use self-service for those who just want to send in a note and get a
ticket created (they have the address of the queue). We do not have any
forms for them to fill out and send in with other ticket information. We
would like to do that; have a format for them to send with all pertinent
data. How is this done? Do you have them send the E_mail with an
attachement or have the body formated with reserved words followed by
the corresponding data or what? Thanks.
Kenn
LBNL
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