Only privileged users can be assigned rights. As far as the queue goes, you don't assign them to groups. You have to assign a group to a queue.
Keep up with me and what I'm up to: http://theillien.blogspot.com Akila Amarathunga wrote: > Hi All, > > I created a user defined group in RT and tried to add non-privilege > users to it. But when i go to the group->Members tab it shows only the > privilege users in the system. > > What I like to do his create user defined group and assign a particular > queue to it.. After that I want to add users to the group and those > users can only have limited number of rights... > > Shouldn't RT show the all the users in the system so that admin can add > required users to the group? > > Is this a bug in RT? (I'm using RT 3.6.1) > > Is it possible ti achieve what I have mention above? > > Thanks, > Akila > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
