On Wed, Aug 15, 2007 at 05:24:54PM +0530, Akila Amarathunga wrote: > Hi Mathew, > > I think there's bit of a misunderstanding ... > > Lets take the following scenario.. > > I want to create a queue call 'system1'. Also I want to create some > non-privilege user who can access only this queue. They have rights to > create, close and reply to tickets. > And I like to put them group call 'sys1_grp' and assign that group to > 'system1' queue. > But my problem when I try to add members to the 'sys1_grp'.. RT shows > only the privilege users that are already created in the system. It > doesn't show the non-privilege users I created.. > So how can I do this in RT ? Is this a bug ?
I think that I sent a patch to the devel list to allow this. (It's a limitation of the web interface, rather than something prohibited by the underlying APIs). I'm not sure what happened. I think that it wasn't the right time to apply it as 3.6.4 was about to be released. Nicholas Clark _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
