Hi Mathew, I think there's bit of a misunderstanding ...
Lets take the following scenario.. I want to create a queue call 'system1'. Also I want to create some non-privilege user who can access only this queue. They have rights to create, close and reply to tickets. And I like to put them group call 'sys1_grp' and assign that group to 'system1' queue. But my problem when I try to add members to the 'sys1_grp'.. RT shows only the privilege users that are already created in the system. It doesn't show the non-privilege users I created.. So how can I do this in RT ? Is this a bug ? Thanks, Akila On Wed, 2007-08-15 at 07:31 -0400, Mathew Snyder wrote: > Only privileged users can be assigned rights. As far as the queue goes, you > don't assign them to groups. You have to assign a group to a queue. > > Keep up with me and what I'm up to: http://theillien.blogspot.com > > > Akila Amarathunga wrote: > > Hi All, > > > > I created a user defined group in RT and tried to add non-privilege > > users to it. But when i go to the group->Members tab it shows only the > > privilege users in the system. > > > > What I like to do his create user defined group and assign a particular > > queue to it.. After that I want to add users to the group and those > > users can only have limited number of rights... > > > > Shouldn't RT show the all the users in the system so that admin can add > > required users to the group? > > > > Is this a bug in RT? (I'm using RT 3.6.1) > > > > Is it possible ti achieve what I have mention above? > > > > Thanks, > > Akila > > > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com -- Akila Amarathunga Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/ email: [EMAIL PROTECTED]; cell: +94 71 682 9488; fax: 0112424303 "Oxygenating the Web Service Platform."
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