You're right. Search is only at Confifguration -> Users.
Well, the way I have it set up is like this: All non-priveleged users are already part of that Non-priveleged group. So I gave them a ShowTicket and a SeeQueue rights for all queues so that they can see any ticket they submitted in any queue in their basic RT interface. I guess you wanted a more granular control of non-priveleged users... Thanks ! Sal Baytalskiy DBG CTO Middleware 201-469-8459 [EMAIL PROTECTED] MW-OnCall: 973-255-0789 -----Original Message----- From: Akila Amarathunga [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 15, 2007 8:17 AM To: Baytalskiy, Sal Cc: [email protected] Subject: RE: [rt-users] how to add members to user defined group in RT Hi Sal, I went to configuration-> Groups-> 'sys1_grp'-> Members but there's no search section for users :( .. Thanks, Akila On Wed, 2007-08-15 at 07:09 -0500, Baytalskiy, Sal wrote: > What you should do is do a search for each non-priveleged user id > while at the screen for adding users to a group. > There's a search section right below the user id listing. > > That is the only way to display non-priveleged users in RT. > > > Thanks ! > Sal Baytalskiy > DBG CTO Middleware > 201-469-8459 > [EMAIL PROTECTED] > MW-OnCall: 973-255-0789 > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Akila > Amarathunga > Sent: Wednesday, August 15, 2007 7:55 AM > To: Mathew Snyder > Cc: [email protected] > Subject: Re: [rt-users] how to add members to user defined group in RT > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Akila Amarathunga Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/ email: [EMAIL PROTECTED]; cell: +94 71 682 9488; fax: 0112424303 "Oxygenating the Web Service Platform." _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
