Christopher,
Did you happen to modify the scrip to do a "notify" instead of an
"autoreply"? A notify will not send an E_mail to the requestor if the
requestor is the creator of the ticket, an autoreply will.
Kenn
LBNL
On 8/24/2007 11:36 AM, Christopher Kunz wrote:
Hi,
System groups:
Everyone: CreateTicket
Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch
Requestor: CreateTicket, ModifyTicket, ReplyToTicket, ShowOutgoingEmail, Watch
No user-defined groups with special privileges exist.
For the problematic queue:
Everyone: CommentOnTicket, CreateTicket, ReplyToTicket
I really can't see any more privileges that might collide with the reply to the
ticket requestor, however the fact that only new requestors receive a reply
points into that direction I think...
Any idea on how to debug that? The debug log just says "no recipient found, not
sending" on one of the "problematic" cases, but it doesn't say why...
Regards,
--ck
PS: And sorry for the resend.
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