Kenneth Crocker schrieb:
> Christopher,
>
>
> Did you happen to modify the scrip to do a "notify" instead of an
> "autoreply"? A notify will not send an E_mail to the requestor if the
> requestor is the creator of the ticket, an autoreply will.
No - the following scrips are active for that queue:
Scrips which apply to all queues
* Open Blank
On Correspond Open Tickets with template Blank
* OwnerChangeNotify
On Owner Change Notify Owner with template Transaction
* CreateNotifyAdminCC
On Create Notify AdminCcs with template Transaction
* CorrespondNotifyAdminCC
On Correspond Notify AdminCcs with template Admin Correspondence
* CorrespondNotifyReq
On Correspond Notify Requestors and Ccs with template Correspondence
* CorrespondNotify
On Correspond Notify Other Recipients with template Correspondence
* CommentNotifyAdminCC
On Comment Notify AdminCcs as Comment with template Admin Comment
* CommentNotify
On Comment Notify Other Recipients as Comment with template Correspondence
Current Scrips
Autoreply
On Create Autoreply To Requestors with template Autoreply de-punkt
AFAICT, they are all untouched.
I'm really at a loss as to where the problem might be...
Regards,
--ck
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