Hi, I have RT 3.6.4 installed, and I'm trying to work through the usability for our office staff.
My problem is with the "10 newest unowned tickets" display on the user homepage. The top 10 never shows "open" tickets owned by "Nobody", however when I look at the search by clicking on the section title it shows the query is o Owner = Nobody AND (Status = 'new' OR Status = 'open') If I click through to the unrestricted list it includes the open tickets. I can't find where the homepage display is filtering out the open tickets or if it is even using the query it claims to be using in the link through to the full list. Can anyone tell me where it's being filtered or how I can set it to show open tickets? Thanks, - Sam -- -- Sam Tilders [EMAIL PROTECTED] (Move to Jupiter) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
