On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote: > My problem is with the "10 newest unowned tickets" display on the user > homepage. > > The top 10 never shows "open" tickets owned by "Nobody", however when > I look at the search by clicking on the section title it shows the > query is
Nevermind folks... I figured out what was happening. There's another queue that the user doesn't have access to see... however, when the "10 newest unowned tickets" does it's query it includes this other queue... so by the time the top 10 has been filtered and tickets with no access have been remember, the "10 newest unowned tickets" only shows a couple of tickets. In some cases it can even be empty despite the queue having heaps of tickets. -- -- Sam Tilders [EMAIL PROTECTED] (Move to Jupiter) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
