I use this so that people can the ten newest in each queue they have rights to. http://wiki.bestpractical.com/view/TicketsPerQueue
Liam R. MacInnes wrote: >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sam Tilders >> Sent: Thursday, August 30, 2007 2:56 AM >> To: RT-Users >> Subject: Re: [rt-users] newest unowned tickets not including open >> > > >> On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote: >> >>> My problem is with the "10 newest unowned tickets" display on the user >>> homepage. >>> >>> The top 10 never shows "open" tickets owned by "Nobody", however when >>> I look at the search by clicking on the section title it shows the >>> query is >>> > > >> Nevermind folks... I figured out what was happening. >> > > >> There's another queue that the user doesn't have access to see... >> however, when the "10 newest unowned tickets" does it's query it includes >> this other queue... so by the time the top 10 >> has been filtered and tickets with no access have been remember, the "10 >> newest unowned tickets" only shows a couple of >> tickets. In some cases it can even be empty despite the queue having heaps >> of tickets. >> > > >> -- >> -- >> Sam Tilders >> [EMAIL PROTECTED] >> (Move to Jupiter) >> > > > Did you find a way to work around this? I'm having the same problem but no > one answers when I ask about it. :p > > > -- > Liam MacInnes > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
