>-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sam Tilders >Sent: Thursday, August 30, 2007 2:56 AM >To: RT-Users >Subject: Re: [rt-users] newest unowned tickets not including open
>On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote: >> My problem is with the "10 newest unowned tickets" display on the user >> homepage. >> >> The top 10 never shows "open" tickets owned by "Nobody", however when >> I look at the search by clicking on the section title it shows the >> query is >Nevermind folks... I figured out what was happening. >There's another queue that the user doesn't have access to see... >however, when the "10 newest unowned tickets" does it's query it includes this >other queue... so by the time the top 10 >has been filtered and tickets with no access have been remember, the "10 >newest unowned tickets" only shows a couple of >tickets. In some cases it can even be empty despite the queue having heaps of >tickets. >-- >-- >Sam Tilders >[EMAIL PROTECTED] >(Move to Jupiter) Did you find a way to work around this? I'm having the same problem but no one answers when I ask about it. :p -- Liam MacInnes _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
